Wells Fargo

Someone I know had lost her husband to cancer last Feb. He left enough insurance money so she could pay the house off which she did right away. Wells Fargo knowingly owes her money from the equity on the house. However even though they asked for and were sent the proper paper work the morons sent her a check in her and her husbands name. She cannot cash her check since her husband cannot endorse it. She has called and written many times over the last few months, simply asking that the check be reissued in her name only. They have agreed to take it for consideration. Months later they are still considering it. How stupid do you have to be to get a job there?