Large Companies and Their Red Tape
This is almost the beginning of April, my parents died the beginning of last December. They both had life insurance policies from Met Life and we have yet to see the money. Every time I call I have to talk to a different person and none of them so far has been correct in their actions or information.
Two weeks ago they told me I had not recieved a form from them because they didn't have my zip code. I gave them my zip code and still have not gotten the form. I called yesterday and had to give them the zip code again. You know it's not like the zip code is a secret from the rest of the world in the first place, and in the second place why did they not note it on the account when I gave it to them two weeks ago? It's only five numbers!
There were other issues as well. Apparently my dad's policy came from his employeer and my moms was a private policy. They tell me this now because her account number ends in the letters PR. Two weeks ago even though I told them the full account number including the PR at the end they had me contacting my dad's employeers to put in a claim for my mom. I mailed them a letter and got no response. After my first round of calls to Met Life they told me I had to call my dads employers when I did they had no idea why Met Life would tell me to call them. They did however give me another number at Met Life and when I called them, they figured out about the PR and gave me another number and this department seemed to know what they are doing. We'll see what happens over the next two weeks.
These are little details, why can't these people use their brains and avoid all this crap? Or is this done on purpose to stall giving the money away so they can make more interest on it for themselves?
1 comments:
Oh man. As someone who has dealt with insurance companies a *lot* over the last 13 years (I was injured at work), unfortunately, it isn't you. It seems they want to keep the money just as long as possible...I don't know if it's because they want to squeeze out those last pennies of interest they can get by leaving the funds in the bank a little while longer...OR...if it's that they're hoping that by making people jump through 10,001 hoops they will finally get tired of trying to collect and give up. Or maybe it's a combination of the two.
I am very sorry you are having to deal with this on top of everything else. You have your plate full, even without dealing with this insurance nightmare. You seem to be handling everything with grace and strength. Don't forget to take some time for yourself - and I'll say a prayer for you. :)
Take good care!
Katherine
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